Support

When you enter the room, our system randomly pairs you with another active player at the same wager level. Both players must confirm the match before the game begins. Average wait time is under 8 seconds.

We currently offer seven games: Poker, Chess, Billiards, Tic-Tac-Toe, Trivia, 21 Questions, and Truth & Lie. Once matched, both players agree on the game before it starts. New games are added monthly.

Deposits and withdrawals are managed from your Wallet in the account dashboard. We accept major credit cards, debit cards, and select e-wallets. Withdrawals require identity verification and typically process within 1–3 business days.

Make sure your browser has permission to access your camera. In Chrome, go to Settings → Privacy and Security → Site Settings → Camera. In Safari, go to Preferences → Websites → Camera. Refresh the page after granting access. If the issue persists, try a different browser or device.

If your opponent disconnects, the system allows a 60-second reconnect window. If they do not reconnect, the match is awarded to you and the wager is credited to your wallet. If both players disconnect simultaneously, the wager is refunded to both.

Shitbox Shuffle is available to US residents 18 and older. Certain states may have additional restrictions on skill-based wagering. It is your responsibility to verify that participation is legal in your jurisdiction before playing. We block access from states where the Service is explicitly prohibited.

After any match, you can report your opponent using the Report button in the post-game summary. For urgent matters, use the contact form below and select "Player Misconduct" as the subject. Our team reviews all reports within 24 hours.

Account closure requests can be submitted via the contact form below. Please note that any remaining wallet balance must be withdrawn before closure. If you are closing your account for responsible gaming reasons, see our Responsible Gaming page for self-exclusion options.